Delivery & payment - Terms of purchase

Delivery

We gladly ship your goods for payment in return, the shipping price depends on which item wanted delivered, and the destination. We use different shipping companies, Post Nord, and we also deliver ourselves. In cases of international shipment of furniture and other goods, we can also provide assistance. 

Payment

As a customer you can either pay by card or by mobilepay online on our website. You are also welcome in the store, where you can pay in cash or with card or mobilpay to 15290. You can also choose to pay via bank transfer to our bank by using the below bank information. 

Our Bank Information:

Nordea Bank

Algade 14

4000 Roskilde

Denmark

Phone.          + 45 70 33 33 33

SE NO : 52 95 56 53

Reg : 2280 Account : 2551383817

Iban : DK 2220002551383817

Swift: NDEADKKK

Bank account is connected to Steven Johnsen (Osted Antik & Design v/ Steven Johnsen)

Terms of purchase

As a customer, you have the right to cancel your purchase within 14 days. If said purchase was purchased through our online shop, you cannot cancel parts of your online purchase unless another agreement has been made. If you wish to cancel your purchase you must let us know in writing, either through email or a written letter, which must include a copy of your invoice. Shipping costs will not be reimbursed unless other has been agreed. Has the item been purchased in our physical shop, you can return the item by showing you invoice. The same applies here in regard to the fact that you will not be able to return parts of you purchase unless other has been agreed.

Unless other is arranged we do not refund the money regarding items purchased in our store, but offers exchange to another article or issue of credit note, which can be used within 1 year.

You have as customer right to, according to the purchasing law; complain over an article in up to 2 years after the purchase. Still we notice, that there is a talk of purchase of used and antique goods, and that there is not talk of new goods. There can therefor occur sign of use and varying durability of the single goods

Giftcards for Osted Antique & Design issued by Osted Antique & Design are valid for 1 year.

Giftcards issued by Scalepoint through your insurance company are valid for 3 years.

Personal Data

When you as a customer shop with us or get repaired/restored or returned goods we assure you as customer by maintenance of our confidentiality about your personal information, plus keep your case responsibly.  

Cases in association with return we safe 1 year after the case is finalized.

When you as a client purchase from us, have a repair made or redelivered stolen items, we ensure you, in the form of preservation of our confidentiality towards sensitive personal data and keeping the given case responsibly.

Cases regarding redelivery we keep one year after the case has been closed.

Cases regarding repairs and restoration will be disposed of after the case has been closed.

In addition to the above, we ask our clients to be aware of the fact that as of the 25th of May 2018, Osted Antique & Design has increased their attention and handling of the sensitive personal data we obtain in connection to the handling of incoming cases and sales in our shop. This is according to the law’s new provisions.

The information we obtain through the client, third party, our collaborators for example insurance companies, damage control and others, includes sensitive information as; name, address, phone number, email etc. The information will be stores and only used in connection to the particular case.

If you do not wish, as a client, to have the said information stored, please advise Osted Antique & Design of the matter, either in writing or in person.

Osted Antique & Design does not send out newsletters or other advertisement to our clients unless it is requested. If you wish to received news from us, please let us know, as we currently do not have a mailing list.

Should you have any questions regarding the new law concerning personal data and Osted Antique’s handling of this, or regarding any of the above you are more than welcome to direct your inquiry to Nicole Johnsen at nicole@osted-antik.dk